At Kleradew, we value our customers and strive to provide high-quality baby care products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Products may be eligible for return if:

The product is received damaged, defective, or incorrect.
The package is received in a tampered or opened condition.
The product received is different from what was ordered.
The return request is raised within [7 days] of delivery.

For hygiene and safety reasons, opened, used, washed, or damaged products due to customer handling may not be eligible for return or refund.

2. How to Request a Return

To request a return, please contact our customer support team within [7 days] of receiving your order.

Please provide:

Order number
Reason for return
Clear photographs/videos of the product and packaging
Other information requested by our support team

Our team will review your request and guide you through the return process.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may ask you to share photographs or videos of the product, packaging, and shipping label to verify the issue.

Once the issue is verified, we may offer a replacement, exchange, or refund, depending on the availability of the product and the nature of the issue.

4. Non-Returnable Products

Due to hygiene and safety considerations, the following products may not be eligible for return:

Opened or used diapers
Products with damaged or missing packaging
Products altered or damaged after delivery
Products returned without the original packaging, where applicable
Products for which the return request is made after the applicable return period
5. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may vary depending on your bank, payment gateway, or financial institution.

6. Replacement / Exchange

If you receive a damaged, defective, or incorrect product, Kleradew may provide a replacement or exchange, subject to product availability.

If the requested product is unavailable, an eligible refund may be provided instead.

7. Shipping Charges

Shipping charges may be non-refundable unless the return is due to an error on our part, such as a damaged, defective, or incorrect product.

If a return is approved because of an issue caused by Kleradew, we will provide appropriate instructions regarding the return shipping.

8. Cancellation of Orders

Orders may be cancelled before they are shipped, subject to the order status.

Once an order has been shipped, cancellation may not be possible. In such cases, you may contact our customer support team for further assistance.

9. Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support team.