At Kleradew, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains our shipping process, delivery timelines, and other important information related to your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will process and prepare your order for dispatch.

Orders are generally processed within [1–2 business days]. Orders placed on weekends or public holidays may be processed on the next working day.

You will receive an order confirmation after placing your order and shipping details once your order has been dispatched.

2. Shipping & Delivery Time

We aim to deliver your order within [3–7 business days] from the date of dispatch.

Delivery times may vary depending on:

Delivery location
Availability of the product
Courier service
Weather conditions
Public holidays
Unforeseen logistical circumstances

Remote and certain non-serviceable areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout before you complete your purchase.

We may also offer free shipping on orders above a specified value, as mentioned on our website from time to time.

4. Order Tracking

Once your order has been shipped, you may receive a tracking link or tracking details through your registered email address or mobile number.

You can use the tracking information to check the current status of your shipment.

5. Delivery Address

Please ensure that your delivery address, contact number, and other order details are accurate before completing your purchase.

Kleradew will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team. We will coordinate with the shipping partner and assist you in resolving the issue.

7. Damaged Packages

Please check the package carefully when it is delivered.

If the package appears to be damaged, opened, or tampered with, please take photographs/videos of the package before opening it and contact our customer support team as soon as possible.

For more information about damaged or incorrect products, please refer to our Return & Refund Policy.

8. International Shipping

Currently, Kleradew [does/does not] offer international shipping.

If international shipping is available, applicable shipping charges, customs duties, taxes, and other additional charges may be borne by the customer unless otherwise stated at checkout.

9. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.